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Glossybox November 2012: The Good and The Bad

By Sheila Arkee

Although there was a slight blip in my shipments causing me to miss the October box, I recently received the November edition of the Glossybox monthly subscription luxury sample program.

True to the integrity of the last few boxes, I  was not disappointed by this month’s treasures, which included:

- Full-size of Epionce Restorative Hand Cream

- Full-size of Illamasqua Hex pencil, a very light brown.

- Sample of Arganics By NuMe Argan Oil

- Perfumies Solid Perfume Stick

- SkinCo & Roma Truffle Serum

Considering the Glossybox subcription is $21 per month, this a  quite a good value and I will definitely use the samples.

The bad? Well, the word going around the beauty world about Glossybox’s lack of customer service is quite disturbing. Complaints about not being able to get through to anyone have been going around since their introduction to the USA, and then I read about this recent incident from PL’s own contributor Wendy Larson, posted on her personal Facebook:

Love it when companies never answer emails or phone calls when you’re wanting to know where the hell your order is but get back to you promptly when you’re cancelling their service. Ya’ll suck Glossybox.

As a stickler for good customer service, and knowing that this kind of disturbance is occurring on a regular basis, I find Glossybox’s actions to be just plain bad. I would love to rave about Glossybox, because I think they offer samples that are a step above other subscription boxes, but bad customer service of any kind is unacceptable. In a time and place where sample subscription boxes are a saturated market, how about setting your product above the rest by going above and beyond to make the brand stand above the crowd? Get your act together, guys!

You can read about September’s Glossybox experience here.

*Provided for consideration. All opinions are my own.

  • http://beautyinfinitum.blogspot.com/ eight

    Glossybox Canada has similar problems… I don’t subscribe to them, but I’m always curious about sample boxes so I read their reviews and FB page regularly. They give very vague replies, especially now they’ve increased the price from $15 to $21.

    The American boxes seem much better than the Canadian ones. Canada gets sooo many drugstore products. They’re often full-size so the value is there, but personally, I want samples/full-size of mid or high-end items. I do love drugstore gems, but they’re generally inexpensive anyway so I want to try the more expensive brands without committing, you know?

    I read a blog post where the blogger emailed Glossy about the price increase, and asked if the boxes would still be full of drugstore products. The Glossy rep replied back saying they didn’t think they samples “drugstore” products. What? Since when are Dove, Curel, Maybelline, etc. not drugstore?

    Long comment. Anyway, I’m not too keen on Glossybox but this one looks nice!

  • http://www.beautyinfozone.com MarciaF (beauty info zone)

    I wish I’d gotten the hand cream in my paid subscription. I’m disillusioned with Glossybox and will be cutting it out for 2013.

  • Sheila – Painted Ladies

    Marcia – I had no idea there was a discrepancy between boxes! Wow! And Eight, that is absurd!

  • http://lolassecretbeautyblog.blogspot.com lola

    This looks like a really nice box, but Marcia’s comment is definitely of concern if there are such discrepancies!

  • Wendy

    I think the boxes themselves are incredibly fun, I would have never tried an Illamasqua polish if I hadn’t been sent one through a Glossybox. However, the customer service is just lousy. The USA Facebook page also replies with vague nonanswers. Several people, including myself, asked why they hadn’t gotten a tracking email yet and were told “All boxes have shipped.” That’s not an answer.