By Sheila Arkee
Although there was a slight blip in my shipments causing me to miss the October box, I recently received the November edition of the Glossybox monthly subscription luxury sample program.
True to the integrity of the last few boxes, I was not disappointed by this month’s treasures, which included:
- Full-size of Epionce Restorative Hand Cream
- Full-size of Illamasqua Hex pencil, a very light brown.
- Sample of Arganics By NuMe Argan Oil
- Perfumies Solid Perfume Stick
- SkinCo & Roma Truffle Serum
Considering the Glossybox subcription is $21 per month, this a quite a good value and I will definitely use the samples.
The bad? Well, the word going around the beauty world about Glossybox’s lack of customer service is quite disturbing. Complaints about not being able to get through to anyone have been going around since their introduction to the USA, and then I read about this recent incident from PL’s own contributor Wendy Larson, posted on her personal Facebook:
Love it when companies never answer emails or phone calls when you’re wanting to know where the hell your order is but get back to you promptly when you’re cancelling their service. Ya’ll suck Glossybox.
As a stickler for good customer service, and knowing that this kind of disturbance is occurring on a regular basis, I find Glossybox’s actions to be just plain bad. I would love to rave about Glossybox, because I think they offer samples that are a step above other subscription boxes, but bad customer service of any kind is unacceptable. In a time and place where sample subscription boxes are a saturated market, how about setting your product above the rest by going above and beyond to make the brand stand above the crowd? Get your act together, guys!
You can read about September’s Glossybox experience here.
*Provided for consideration. All opinions are my own.