By Sheila Arkee
As you may recall, I haven’t had the best feelings towards Glossybox lately. It’s not a matter of the products, because they are fabulous. However, their customer service has been a bit of a, shall we say, drag and I’ll share more on that in just a bit. For now, let’s ogle the goodies in this $21 monthly sample box.
I didn’t know I’d changed my name.
This month’s box is chock full of lovely treats, including a full-sized lipstick from Mark, a ring (that has no chance of fitting my fat fingers) from Jewelmint, and sample sized epsom salts, perfume, hairspray, and Ziv polish from Zoya which is one of the most gorgeous golds I’ve ever seen.
The Mark lipstick in M Powerment Petal is valued at $12, and the Zoya Nail Polish at $8. I don’t want to include the value of the ring because it was immediately cast off to family member with less chubby fingers, so including the generous samples, this box pretty much evens out in terms of the cost.
Now, here’s the tough part. As I mentioned last month, longtime PL contributor Wendy had nothing but trouble communicating with the Glossybox team about a late box. She eventually got her box, but she was banned from their Facebook page and never did get a proper response from them. This is some information Wendy shared with me:
Just a little Glossybox update- They seem to have blocked me from being able to reply to anything on their FB page. I haven’t been out of line or inappropriate, only keeping on them about their lack of communication and discussing the issue with other unhappy customers.
Paypal has given them until the 10th to reply to their email, and for funsies I checked their parent company Beauty Trend USA, Inc. on the BBB and they have an F. Things that make you go hmmmm.
Honestly, I was appalled. I sent this email to my contact at Glossybox:
I am writing to you feeling extremely distressed over some information one of my blog writers has given me about her dealings with Glossybox.
I am distressed because not only have I heavily promoted your product, but I have become an affiliate.
Wendy Larson, who is a longtime writer for Painted Ladies has been unsuccessfully trying to contact your customer service department to no avail. Not only that, she reports the following:
“Just a little Glossybox update- They seem to have blocked me from being able to reply to anything on their FB page. I haven’t been out of line or inappropriate, only keeping on them about their lack of communication and discussing the issue with other unhappy customers.”
Needless to say, I am confused and upset. What is going on here??????
And her response:
Good on them for owning up to not being more communicative, but at this point, this is just not cool and I really don’t like that Wendy was banned from posting on the Glossybox Facebook page.
At this point, I’m no longer going to endorse Glossybox. I am grateful for having the opportunity to receive boxes and have enjoyed the products that – as Wendy pointed out in the November post comments – I wouldn’t have had the chance to try otherwise. However, there are other subscription services out there that I will be trying – first and foremeost, Ipsy!
*Provided for consideration. Opinions are my own.